AI power your knowledge base
Comprendly keeps your knowledge base complete, current, and grounded in real customer questions - so support teams and AI give consistent, accurate answers at scale
AI that keeps your knowledge complete 24/7
- Get to know each customer question, by topic, intent and frequency
- See which questions are answerable by your knowledge base, and where you need to add
- Get your chatbot to resolve more, and escalate less
Most knowledge bases aren’t ready for AI
Support teams want to automate answers. But when knowledge is incomplete or outdated, AI becomes unreliable, or cannot provide proper answers — and trust breaks fast.
A chatbot can’t answer
what your knowledge doesn’t cover
Chatbots and copilots rely on your existing content. When articles are missing, conflicting, or outdated, answers become inconsistent or wrong.
Real customer questions don’t match your content
Products change. Customers ask in their own words. Knowledge bases fall behind — and teams don’t know what’s missing until tickets spike.
Fixing it manually doesn’t scale
Audits, tagging, and content clean-ups take time most teams don’t have — and still miss what customers are actually asking.
AI driven updates based on actual questions
Comprendly continuously compares real customer questions to your knowledge base, surfacing what’s missing, outdated, or inconsistent.
It works alongside your support AI and agents to prioritise the right updates, maintain human oversight, and keep your knowledge accurate across languages — so automation improves as you scale.
- Get to know each questions on a daily basis
- See which customer questions are not covered by your knowledge base
- Reduce manual effort with AI-assisted drafting and review
- Support multiple languages from the same trusted source
- Improve knowledge coverage continuously, not through one-off audits
Your knowledge coverage improves every day, with every ticket, chat and input.
Agents and AI respond from the same approved source of truth
A proven workflow to co-create knowledge with AI — reducing manual work by up to 50%
Works with your stack, no migration needed
Your AI support team keeps your knowledge base clean, complete and AI-ready. No matter which support platform you use. It runs independently so your content stays consistent across Zendesk, Intercom, Salesforce, or whatever comes next.
Our AI agents complete your knowledge, to deliver clearer answers, happier customers, and lower cost-to-serve.
From people who love clear answers
“I always thought our knowledge base was fine. until we started using a chatbot. That’s when it became painfully clear: it wasn’t up to date at all.
Since we started working with Comprendly our knowledge base is actually improving and so is the chatbot. They reinforce each other.”
Laura Penninga
Customer Success Manager
Closing the gap between customer questions and business knowledge
Your AI support team keeps your knowledge base clean, complete, and AI-ready — no matter which support platform you use.